CPD platform issues

Users with functional email addresses

For users that normally use a functional email address, some access problems are documented, as the functional email address maybe set up by default in the SSO session.

If this is the case, as you need to access the platform using your personal email address, if you encounter problems:

• Open a "New in-private window" instead of a normal session in your browser. This prevents the cached sessions to be active.
• Access the platform from the private window using your personal account.

Send an email to the Helpdesk to obtain a detailed guide on how to manage multiple SSO accounts in your browser.